NPS Calculator Customer sentiment

Enter response counts to calculate NPS, see the promoter/detractor mix, and export a result you can use in a weekly customer review.

Inputs

Promoters (9-10)Passives (7-8)Detractors (0-6)

Result

Customer sentiment, without the spreadsheet theater.

Promoters

60.0%

Detractors

20.0%

Assumptions. NPS = % promoters minus % detractors; passives affect the denominator but not the score.

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